Under-18s and guardians

You are welcome to be part of Castglo where participation is available for your age group. But you should not have to manage your safety alone.

A parent or legally authorised guardian must be involved in your participation where required by Castglo.

Depending on your age and where you live, we may require additional consent or verification before you can:

• Create or activate an account.
• Enter a competition.
• Upload an audition.
• Participate in a livestream.
• Receive prizes or payments.
• Communicate through certain platform features.
• Take part in an in-person Castglo activity.

If you give permission for a child to participate in Castglo Live, we ask you to stay involved.

That means helping the young person understand:

• What they are uploading.
• Who may be able to see their performance.
• What information should remain private.
• How online communication works.
• How to block or report unwanted behaviour.
• The rules of any competition they enter.

For younger performers, Castglo may require the account or certain functions to be managed or approved by a parent or guardian.

Children under 13 must not independently manage participation on Castglo.

Where Castglo permits participation by a child under 13, it must take place through arrangements approved and managed by a parent or legally authorised guardian and may be subject to additional identity, age and consent checks.

Some Castglo features may not be available to younger users.

Children should not have to sacrifice privacy to participate. Castglo aims to apply enhanced privacy and safety protections to young users.

We may limit or restrict:

• Who can contact a young performer.
• What personal information is visible.
• Location information.
• Certain messaging functions.
• Certain comments or interactions.
• Discoverability outside appropriate parts of the platform.
• Features considered unsuitable for particular age groups.

Young performers should never publicly share their:

• Home address.
• School address.
• Personal telephone number.
• Private email address.
• Precise real-time location.
• Financial information.
• Identity documents.

Adults must maintain appropriate professional boundaries.

Never:

• Ask a child for sexual images or videos.
• Make sexual comments about a child.
• Pressure a child into private or secret conversations.
• Ask a child to hide communications from their parent or guardian.
• Attempt to isolate a child from their guardian.
• Ask to meet a child privately without appropriate guardian involvement.
• Offer gifts, money, career opportunities or competition advantages in exchange for inappropriate contact or material.

Castglo may immediately restrict or remove accounts where we identify behaviour that puts a child at risk. Serious concerns may be reported to the appropriate authorities.

Being discovered should be exciting — not unsafe.

Where someone approaches a young performer about an opportunity:

• A parent or guardian should be involved.
• Important arrangements should be documented.
• Children should not be pressured to communicate secretly.
• Meetings involving young performers should include appropriate adult supervision.
• Any applicable licences, permissions and safeguarding requirements must be followed.

A Castglo profile or message is never a substitute for proper safeguarding checks.

Young performers should never reveal personal information during a livestream or recorded performance.

Parents and guardians should consider what can be seen or heard in the background, including:

• School uniforms.
• Street names.
• House numbers.
• Family documents.
• Location information.
• Other children who have not consented to appearing.

Castglo may stop or restrict a livestream if we believe a child may be at risk.

Young people deserve feedback on their talent — not abuse.

Bullying, sexual comments, threatening behaviour, discrimination and inappropriate comments about a child's appearance are not permitted.

Use the reporting tools if you see something inappropriate.

If messaging is available to an under-18 user, additional safeguards may apply. Never feel pressured to reply to someone.

If a message makes you uncomfortable:

• Stop responding.
• Do not send personal information or images.
• Tell a parent, guardian or trusted adult.
• Block the user where that option is available.
• Report the message or account to Castglo.

If someone tells you to keep your conversation secret from your parent or guardian, tell a trusted adult.

Before a child enters a competition, we encourage families to discuss:

• What will be public.
• What should remain private.
• How to respond to comments.
• What to do if someone sends an uncomfortable message.
• Whether the child is comfortable being seen by a wider audience.
• The possibility that performances may attract public attention.

Consent should be an ongoing conversation, not just a box ticked during registration.

You do not need to be the child's parent to report something that worries you.

Report immediately if you suspect:

• Grooming.
• Sexual exploitation.
• Inappropriate adult contact.
• Threats.
• Bullying.
• Blackmail.
• Requests for sexual material.
• A child being pressured to meet someone.
• A child being asked to keep communications secret.
• Content that may involve child sexual abuse.

Use the Report function or visit our Reporting page. If a child is in immediate danger, contact the police or emergency services in your country.